Wednesday, October 14, 2009

Big Y really "World Class"????

Big Y is a medium sized supermarket chain that covers the northeast region of Southern New England. Today, there are aproximately 28 supermarkets throughout Massachusetts & Connecticut as well as one Liquor Division located in Springfield, Massachusetts (headquarters for the company).

Now that you have a brief description of this grocery store, I have a problem with their marketing campaign. They continiously call themselves a "World Class Market" and boasting that they have "World Class Employees" as you walk through their doors.
As you can see from the pictures :
Helena & I entering Big Y in Manchester, Ct.

Helena admiring the bright shiny lights at Big Y!!!

Anyways, it's nice to see company's these days push it to the next level, but I just don't feel any differently walking through their supermarket, as I would at Stop n Shop, Price Chopper or Shop Rite. To me, they all have "okay" customer service..and weekly, you must hunt for the best prices.
This past summer, Big Y had a buy 1 get 2 free on their "fresh strawberries"...My wife was showing them to me and I noticed that one of their containers of strawberries blatantly were bad..They had white mold growing all over the bottom of the container, and I was totally disgusted by this. The manager didn't say much, but I told her that the Produce Dept. Mgr. should inspect each container of strawberries before putting them out onto the floor!!!!! I didn't get much of an answer back from her.

Does anyone have any other horror stories at supermarkets???

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